We're implementing stronger measures against buyers who don't follow eBay's abusive buyer policy. Fraudulent claims. This morning I get a message from the seller claiming d Sep 26, 2018 · eBay stated that the peer assessment takes into account that sellers will be subject to some “false claims” however why not just remove the false claims from the metrics and adjust the peer What can i do to prevent a buyer from claiming anything false to try and scam me? I'm selling a Video Card on eBay and I was wondering if i could get any advice that I can do in advance so when the buyer gets the video card they can't claim they didn't get the card or got the wrong card or they damage the card themselves and send it back. This video shows what happens when a buyer lies about " not as described on eBay. They will review any messages between you and the buyer and look at the claim. In addition, eBay reserve the right to indefinitely suspend the buyer’s coverage under the eBay Money Back Guarantee. So they buy a new set on eBay, then complain they're faulty, send back the duff ones and get their money refunded. 4. Credits will be applied where we determine the buyer made a false claim We will also automatically remove negative and neutral feedback, defects, and open cases in service metrics An item is returned after it was used or damaged by the buyer Jan 13, 2019 · The seller’s only recourse, if a comment unjustifiably damages their status, is to report a buyer to eBay and negative comments are only removed if eBay receives numerous complaints about an eBay Buyer Protection for Buyers; How does eBay Buyer Protection work? 1. Appeals. Buyer refunds. Buyers may be liable for loss in value of the item if it's returned in a different condition from which it was received, or if the item is not packaged securely to prevent damage in shipment. 99 he will escalate the dispute to a paypal claim. au sale when you have NO RETURNS as your policy and the buyer wants to send them back they have to claim item was damaged or misrepresented. But there's a layer of anonymity in online sales that adds a new dimension. Now at last there is a promise of more In this video, I show you another way to fight false item return claims that are really buyer's remorse. Ironically, this buyer claimed damage on her first purchase but gave me an As soon as I got the return today, I opened return & inspected items. . If you’re not able to resolve your issue with the seller, we’re always available to step in and help. Jun 04, 2019 · Once payment is confirmed you ship it promptly. I find the buyer's mysteriously less likely to claim if they know I've got proof. Mar 23, 2020 · I have sent eBay the photos and made the point that the buyer had been caught providing false information, and that they were protecting a fraudulent buyer. How do I make a claim? Dec 06, 2009 · Store Forum - Ebay buyers making false claims - I'd be tempted to email the idiot, and tell him you're submitting his emails to the sheriff to substantiate your libel suit against him. Unfortunately for you, the item is a replica of the one you sent. If you don’t refund the buyer within 10 days, they can file a claim through the eBay Money Back Guarantee. com with the subject line "Customized eBay Claims Support". au. Jun 15, 2018 · eBay Sides with Buyer Making False SNAD Claim: by: val2525 : Sat Jun 16 15:05:42 2018: EVERY single time you get a false SNAD claim from a buyer, you need to: 1. Claims is made after 30 calendar days from when the parcel was dispatched; You do not provide all the documents requested by customer service. These photos are for me in case a claim is filed or damage is caused (and I have the insuranc eBay sale, Buyer will have no recourse through the eBay ODR platform for the consequential damages. interstate, lodge a claim with the tribunal in the state where the selle 3 Sep 2019 Find out all you need to know about eBay returns process, who pays the return or damaged in the post, the seller has to pay return postage costs. If the buyer met his or her end of the deal, you must do your best to fix the problem. TLDR: Sold working Rolex Datejust on eBay and buyer claims it a set of golf clubs on Gumtree; a vintage dress on eBay; used books on Amazon. New abusive buyer protections and reporting feature update. Buyer asked for my (this was explained to me after I lost the false claim. Talk About It. Top Rated Sellers who reside in the US and list on eBay. Ebay asked me to provide the tracking details and I have done, the proof was there for everyone to see but then ebay shose to ignor all the proof and refunded the buyer. Oct 18, 2011 · What we'd be looking for is any information showing that the buyer's claims are false. Ask her to take it to a shop for inspection and if they can provide proof it is damaged on a letter head of their business then call that business to verify what was found. sure it worked and to install windows 10 on it there were no damages Frauds committed by buyers include: PayPal fraud, namely filing a false shipping damage claim with the shipping company and with PayPal;; Friendly fraud: 6 Oct 2019 They agreed that my description was clear, the custom made false claim and they never used the return postage eBay provided them and only Returning an item. Explain it was tested and working properly at time of shipping and must have been damaged while in transit. The first to accept the offer will be the new winning bidder. ) SELLERS CANNOT ARGUE a case when a return label is not supplied for an item in which DAMAGE is I took pictures of them and put it in my description. Ebay robbed my paypal account the minute this damaged item hit my. Sep 18, 2020 · According to eBay policy, if a buyer opens an Item Not as Discussed (INAD) ticket, then you must accept the return and refund the money. Aug 18, 2016 · Buyers who file fraudulent claims are subject to consequences outlined in the Abusing eBay section of the User Agreement. Ask for photos of the damage if that is possible. It was a brand new wallet, pristine condition, in a presentation box. Log in Register Jun 21, 2008 · I recently sold an item for $160 on Ebay. Handle a return request Buyers can also keep an eye on the progress of their shipment with end-to-end international tracking. I responded immediately, and simply requested pictures of the damage to confirm it was indeed cracked/damaged before issuing a refund. We're introducing new measures to proactively find abusive buyers, prevent them from filing return requests, and in some cases suspend them. If you shipped an item to a winning eBay bidder, and it arrived in less-than-perfect condition, it’s time to do some serious problem-solving. Open a case and try to work things out with the seller. Report the buyer thru the report buyer listing. 12 Mar 2020 Dozens of eBay sellers have been in touch with Edinburgh Live to share where a fraudulent buyer falsely claims that the item the seller posted also leave negative feedback on that seller's account, which can da 7 Jan 2021 I am in a long running eBay dispute with a buyer that claimed the packaging When I asked for evidence of damage, the buyer declined and he asked for telling her falsely at one point that she had accepted a credit re 2 May 2020 is the buyer scamming me and sending me a fake or damaged watch. [ Edited ]. However, if the item's tracking information shows confirmed delivery, 2 business days have elapsed, and the refund has not yet been issued to the buyer, eBay may automatically issue a refund on your behalf. 3 min article Get help with an item that hasn't arrived Aug 15, 2016 · Most of the buyers on ebay think that it is part of their right to put a false claim and this is a normal practice and nothing wrong with that as this the rule on ebay MONEY BACK GRAUNTEE which If a buyer makes a false claim, please accept the return and report the buyer to us. The first step is to contact the member through the Resolution Center and try to resolve the problem. This buyer will not only email before the Can anyone offer advice for the following situation please? I sold an item to an international seller last month. "No Returns Accepted" means only one thing for a private seller. Our eBay Money Back Guarantee applies to virtually everything on our site, and there's no extra fee for coverage. Once you submit your claim, a damage inspection will be conducted by UPS. I told them they already had proof the item was not damaged In reality the buyer has probably changed their mind, but you have to refund if they say it is damaged. to/2JGavqQFacebook Resell We always encourage our members to communicate with each other when there's a problem with a transaction. Aug 25, 2020 · Ebay granted the buyers claim even though we showed proof that the damage was actually a image from a russian car window repair company, and the "returned item" was a package of garbage. Mar 12, 2020 · It's also worth uploading the tracking number on eBay as soon as you have it. If a buyer claims that they haven't received an item, or it doesn 15 Aug 2020 This article will examine the issue of buyer's remorse on eBay and how sellers can they may try to make a fraudulent Money Back Guarantee claim. You should not have described as 'Most Gpood Condition' very Disappointed". Top Rated Sellers residing in the US or Canada who offer 30-day or longer returns are protected against false “item not as described” claims and items being returned used or damaged. They sent the micro USB included in sale back, damaged. If a buyer opens a cancellation request with you, you have 3 days to approve or decline it. Buyer claims: "Box was half open, sugar piece was broken, the leg was broken into two pieces. It's rampant in the "offline" world as well because buyers are always looking for a way to save a buck, even at the expense of the seller. It’s automatic and covers your purchase price plus original shipping on eligible purchases*. 99. I've been loosely following the thread but never looked at her FB left. Sellers should report the buyer via eBay to start the process. Well, you guessed it, buyer made a false claim against me, claiming to Ebay that I sold them a defective product [Opened a case against me]. In the event that an item is returned used or damaged, some sellers might provide a partial refund to account for the loss in the item's value. But, it never hurts to talk to someone at eBay about the claim and ask them what they think your next step should be. A website built on the premise that most people are honest is struggling. The buyer keeps the items and sends an empty box back eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. Bidders got into a frenzy and the result was the winner paid almost the new price for the item. Ebay sided with buyer & item was returned to me today. I haven’t had the chance to read through all the forums but I was just wondering why it’s the seller that has to take the hit for scammers and fraud buyers. Though Buyer can claim that the phone did not arrive as . Apr 19, 2017 · After a week, the buyer is allowed to escalate the claim to eBay for eBay to decide. Using other programmes to address a concern. The best thing you can do is accept the return, otherwise, you will lose both the item, and the money. There are many reasons buyers file claims, especially false ones. Sep 09, 2016 · After eBay backed my buyer, I’m left with damaged goods Disagreement over the contents of a game ended up with the loss of a sale When trading on eBay, accurate photographs and descriptions of Dec 29, 2020 · I've had a ring back from ebay and they suggested I claim from the courier - well no, because the packaging isn't damaged. 2. My thought is that the buyer thought there may have been hidden gems in the lot. With the GSP’s continuous growth, buyers have access to more items than ever before, with 70M monthly listings and counting. Use the customer support link to contact ebay up on the top right to complain to ebay and ask them why an ebay. If you approve it and the buyer has already paid for the item, you have 10 business days to issue a refund. Even fraudulent buyers still win most refund reques 8 Apr 2015 How to sell on eBay WITHOUT getting scammed by fraud buyers? That way, buyers can't make any false item not received claims as you have You should not appeal a case if a buyer received a damaged item and sent it 19 Apr 2017 Here are some tips on winning eBay claims as a seller. You will have to refund on receipt, and then report the buyer to Ebay for abusing the MBG by fraudulently claiming Not As Described (via the 'report' button on your ‘leave feedback’ page) if that is indeed what they have done. com. The guy (who paid late) filed a dispute with paypal claiming that the "item is not as described". 9% of the time, eBay will side with the buyer and take their word as gospel. Buyer fraud can include any number of behaviors that make life tough for a seller. Then after a week or so, requests a refund as he claims that the unit has scratches, which it simply did not, and that it didn't come with the software stated in the original listing, and no licence registration If your item hasn’t arrived, has turned up damaged or faulty, or if you just want to return it, let the seller know so they can help you out. Makes perfect sense to me. Jan 24, 2011 · Buyer Claiming Damaged Item Hi, I recently listed an item on ebay, a mobile phone to be specific. Off eBay is obviously harder, but still possible. Ask her to take it to a shop for inspection and if they can provide proof it is damaged on a letter head of their 17 Jul 2020 How eBay Saved Me From a Fraudulent Buyer Dispute They told me I don't need to refund his payment since the unit was damaged and they released the I had the same problem with a buyer who put in a claim without& The winner of the auction was a low feedback buyer, and now they claim that the game does not work (I know this is false). In December she sold my iPhone 7 Plus for £345. Buying spells on ebay and then complaining when they don't work. Call eBay and report the buyer. Then they suggested I contact the buyer, tell him he has sent a damaged item back and agree a partial refund. Nov 20, 2019 · Buyer fraud isn't unique to eBay. The buyer recieved and could not follow the manufacturer's instructions to set up [even provided instructions to reset, since they were having problems]. This buyer tries Apr 13, 2010 · An eBay buyer who left negative feedback for a seller after receiving a broken $44 (£30) clock has been hit by a $15,000 (£9,700) lawsuit for defamation. They may also tell buyer to keep the item. May 21, 2017 · Ebay accused of failing its sellers as fraudulent buyers manipulate the system. Then the next day the buyer opened item not received claim although the tracking shows that item was delivred to the right address, I have all the proof needed for this delivery. How many of you sellers have experienced a buyer damage a item and then file a damage upon arrival claim to get a refund, in reality a buyers remorse. Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay to step in and help. Buyer requests refund with false claim. The buyer can report the item as damaged to eBay and get a refund, leaving you without your item or the payment. To do this, they may declare that the item is damaged or entirely dif 15 Apr 2020 PayPal is convenient for online shopping, but its Buyer Protection policy won't An 'item not received' claim, when you didn't receive what you bought. they know they will have to send them back in order to get a refund so maybe the buyer is claiming some were missing because they don't want to lose money shipping them back and they are going to keep a few pieces as compensation. She will win the dispute as soon as she escalates it to a claim. OP ends up with faulty non-saleable goods, and buyer ends up with a new, working set of alarms at no cost. They may even provide photos of the broken item. Contact information: All eBay members must keep their account details up to date. Ask the buyer to hold onto the item and packaging in case his local PO wants to inspect it as part of the claim process. Hi all, sold a computer recording interface unit that was in mint cond, only a few months old. If it was an eBay auction, we could use your listing as a basis, see if what you described is different than what they purchased, and make an determination off of that. My Ebay Store: https://ebay. Contact eBay via the eBay for Business Facebook page. You will receive a shipping label credit to your monthly invoice and we will automatically remove any negative and neutral feedback, defects, and open cases in service metrics. Now to prove their claims were false I received notice from a purchaser that the items I shipped were damaged and a refund so maybe the buyer is claiming some were missing because they don't what can a seller do when a buyer lies about listing and returns damaged item. (th 16 Aug 2017 So i sold my first item on eBay about a week and it has been a stress filled Buyer Lying and making false Claims to get refund and steal my item. One buyer left a positive feedback. One dilemma that some sellers face is when the you ship an item to your buyer but the package doesn't arrive or arrives damaged. It is a continually frustrating experience for the seller. For more information, view our Buying from an Australian business online page . eBay will also consider buyer and seller risk and performance data in determining whether to automate a refund. No proof offered of the apparent damage. Why does eBay have this policy? We want to make sure eBay is a safe place to sell. The transaction page shows that it was received 18 days ago. EBay will automatically offer the item at the maximum bid price the auction received. Dec 19, 2009 · I told the buyer to return the item if it was damaged as they claimed and if it was not new as I sent it to them that ebay would not refund them. They are eligible for a shipping label credit for false “item not as described” claims, and they can protect themselves by deducting up to 50% from refunds for decreased value on used or damaged returns. If, at that time, the buyer hasn’t received the item (or the two of you haven’t communicated and worked something out), the buyer has the option of escalating the complaint We always encourage our members to communicate with each other when there's a problem with a transaction. In order to make eBay a safe place to sell, we hold our buyers to certain standards. Apr 05, 2018 · eBay buyer scams: 4 frauds sellers need to watch out for eBay is the world's online marketplace - but it's also a mecca for scammers. Nov 03, 2016 · You file the claim, which can be done online. Apr 25, 2016 · Although eBay’s own rules require buyers to send disputed items back, refunds are in many cases released before this happens – or after damaged or substitute goods have been returned. There are many complaints registered by buyers and sellers on the site, including those who eBay claimed violated their laws on what can be sold on the site. Since I allow returns eBay auto accepts the return under the impression that the product was damaged. A few of those from different sellers, and their account will soon be toast. In the discription I mentioned that the phone had some wear and tear, had been used for around a year but functioned perfectly fine to my knowledge. Seller funds, reimbursements, and fees. If a buyer requests a return stating "change of mind" you can refuse. If they open a claim for any other reason you can still refuse but Ebay can step in and force the refund,bill you for it,give you a defect and keep the fee's. 3. Escalate to eBay if you don't reach a resolution within 3 business days. eBay will review your case and get back to you within 48 hours. Plus, buyers are protected if the item is lost or damaged during international transit. Options. Here are a few examples of when to report a buyer: The buyer is demanding something that wasn’t offered in the original listing; You believe the buyer is making a false claim; You believe the buyer is misusing the eBay Money Back Guarantee or the returns system If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. Timelines. Jun 16, 2015 · The buyer opened a case of item not delivered as soon as I questioned them on this and did the same on paypal too. It doesn't matter what the truth is, if a buyer alleges an item Re: Buyer falsely claims item is damaged. 07-29-2017 05:45 AM - edited 07-29-2017 05:48 AM. The company has ignored this and I’ve hi recently sold a Walking Dead Blu Ray box setitem was sent with tracking and insurance. In this scam, the buyer then accuses you of sending a damaged item. […] Once the buyer files a claim, eBay notifies you (the seller) of the claim and asks for a response; no formal action is taken until 30 days after the end of the listing. With the new system in place by ebay it is all about protecting the buyers not the sellers. what you ordered, such as a defective, damaged 13 Mar 2020 eBay scammers are falsely claiming they haven't received an item and to the ' items not received scam' where buyers falsely claim they haven't that seller's account, which can damage their 's 31 Jan 2017 An eBay buyer who wants to return an item—or worse, one who wants a refund You'll need conclusive proof if they go to eBay and claim the item arrived damaged. buyer saying the item was "completely damanged" when he received ittold him he could get a full refund if he sent it back and reminded him that it was sent with insurance and I would like some pictures Apparently eBay doesn't use photographic proof when determining whether a buyer falsely claims something when leaving negative feedback. The buyer told me that there are scratches all over the item, which is a lie, and that if i don't send him a partial refund of 36. More than 60% of the pieces are in good condition, I listed names, tarnish, scratches, blemishes, and breakage to the one broken piece i was selling BROKEN. Sep 19, 2017 · One of the largest auction and online stores in the world is eBay, but the website is not without its faults. The claim has been wrongly directed to the ebay buyer protection policy process which does not exist on ebay. I then uploaded the tracking info for the xbox that had the buyers signature too and the buyer immediately changed their paypal case to a Significantly Not As Described claim stating “I received a card”. Email the completed Damage Claim Form to ebayclaiminformation@ups. Yep a real nutcase. With over 20 years with eBay, they are willing to take someone's opinion over photographic proof. Even when you provide evidence that they are lying. claiming damages for ruining his 100 Jan 28, 2019 · M y wife and others have recently fallen victim to an eBay scam. The buyer already has a faulty set of alarms. I told this to the buyer and what do you think? they never returned it to me and ebay voted in my favor. I currently have a buyer that claims a BOOK arrived busted and wants a full refund but is not willing to return the item unless I pay for it’s return. com also receive additional protections benefits when they offer 30-day-or-longer returns. Your track record matters on eBay, and we’ll support you when you deliver on your service promise and provide a good buying experience. If you're selling an item that's too big to post, always take cash on collection rather than PayPal, so they can't later claim that they didn't collect. Jun 15, 2019 · Whether delivered to the wrong address or damaged enough for the label to be unreadable, having an item go missing is disappointing for both eBay buyer and seller. I then asked them how can I prove the buyer didn't intentionally damage the item in order to return it. Meanwhile, I have to live with a fraudulent feedback and a les Hello, I have an issue where a buyer is requesting a refund claiming that the item is faulty, however I feel that the buyer is being completely dishonest, due to the following events that transpired: Before winning the item, this buyer requested to cancel their bids within the last 2 hours of an Jan 19, 2020 · eBay Buyer Discovers Seller Venting about Their Claim: by: NoMoreEbay : Mon Jan 20 16:16:28 2020: Good find CanBrit. On eBay, there is a detailed abusive buyer policy and seller protection rules. Today the buyer stated that a box used to ship the bulk lot of cards was damaged (no mention of the actual product being damaged). We take action when we know that a member has false or missing contact information. You should only report a buyer if you think they're violating our policies. Buyers have up to 30 days after the estimated delivery date of an item to report it missing (eBay. Ebay said they would take my listing picture as proof of the condition of the item. Which essentially means I was charged by Ebay to pay them back for refunding the buyer. Here's some of the dodgy tricks designed to part from sellers If you were the winning bidder, you should contact the seller immediately. When we filed police reports, ebay granted our appeal. com). Bad buyers only get away because sellers do not know how to defend themselves. The buyer paid via PayPal and requested the item be delivered to their local Argos We recommend that you refund the buyer as soon as you receive the return. You make a claim using an email address that does not belong to affected eBay account or you have not made the claim through the eBat delivery online claim form. If the result of the inspection determines the carrier is at fault, you'll receive notification with next steps to file for payment. I was curious why early on a Mod said her suspension was justified.